Ultimate Performance Knee Support
|Collect in Store||n/a||Free|
|UK (Orders below £30)||3-7 Days||£1.80||Royal Mail Second Class|
|UK (Orders £30 and above)||3-7 Days||Free||Royal Mail Second Class|
|UK Mainland Next Day||Next Day||£6.50||Courier|
|UK Mainland Saturday delivery||Saturday||£12.50||Courier|
|UK Mainland Sunday delivery||Sunday||£12.50||Courier|
|Scottish Highlands, Islands, Northern Ireland, Channel Isles||2 Day||£15.00||Courier|
UK Standard Delivery
Happy to wait for your stuff, then this might be the option. Free delivery on all orders. This is sent by Royal Mail 2nd class mail service and usually takes between 3-7 days. On higher values, it is advised to use the courier service for insurance reasons.
UK (Mainland) Next Day Delivery (Mon-Fri) (£6.50)
Desparate for those goodies? Why not go for the Next Day delivery and this can be received the following day. Orders need to be placed before 12pm.
UK (Mainland) Saturday (£12.50)
Handy option if Saturday works for you. Place an order before 12pm on Friday and receive the following day.
UK (Mainland) Sunday (£12.50)
Sunday best day to receive items? Place an order before 12pm on Friday and receive on the Sunday.
Scottish Highlands, Islands, Northern Ireland, Channel Isles 2 Day Service (£15.00)
Special 2 day service using a courier service. Same customer services available as next day option.
For any international deliveries, please contact us at The Running Shop via email (email@example.com) or by phone +44 (0) 1224 379699 for further information.
The Running Shop cannot be held responsible for any delays in delivery due to bad weather or unforeseen circumstances.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 193 George Street Aberdeen GB AB25 1HX.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 193 George Street Aberdeen GB AB25 1HX
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.